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Huntington Ingalls Industries Service Desk Technician - 18839 in Washington, District Of Columbia

Service Desk Technician - 18839

Position Location Washington, D.C.

Requisition # 18839

# of Openings 1

HII- Mission Driven Innovative Solutions Inc. (HII-MDIS) is currently seeking a Service Desk Technician to work out of the Washington, DC metro area.

HII Mission Driven Innovative Solutions (MDIS) is a business group within Technical Solutions; a division of Huntington Ingalls Industries (HII) that delivers professional services to a wide variety of government and commercial customers worldwide. HII MDIS has over 2100 employees worldwide who deliver critical services to our DoD, IC and Federal/Civilian customers across five service portfolios: IT and Software Applications; Modeling, Simulation and Training; Mission Engineering and Operations Support; Cyberspace Operations; and Logistics and Lifecycle Management.

Duties and Responsibilities (to include but not be limited to the following):

  • Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.

  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.

  • May route calls to product line specialists.

  • Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

Qualifications and Experience :

Required –

  • 5 - 8 years of experience (must have at least one certification or equivalent from the following list and maintain throughout the task order: CompTIA, ITIL, MCSA, MCP, MCSE, and HDI Desktop Support Technician Certificate).

  • Associate's Degree in Computer Science, Information Systems, Engineering, Business, or other related disciplines.

  • Minimum of 5 years of experience in using service desk tools such as Remedy.

Preferred –

  • Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.

  • Maintains and updates records and tracking databases.

Security :

  • All candidates will be subject to a pre-employment background investigation and drug screening per HII requirements.

Huntington Ingalls Industries is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.

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