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Huntington Ingalls Industries Network Support Analyst (NMF) - 18628 in Washington, District Of Columbia

Network Support Analyst (NMF) - 18628

Position Location Washington, D.C.

Requisition # 18628

# of Openings 1

Huntington Ingalls Industries - Mission Driven Innovative Solutions (HII-MDIS) provides mission-critical engineering and technical service to Information Technology, Federal Civilian, and National Security, Aerospace & Defense and International government and commercial customers at over 100 locations worldwide.

HII-MDIS is currently seeking a Network Support Analyst to work out of their San Antonio, TX office.

This position will require troubleshooting, as well as analytical and decision making skills in order to assist and provide support and resolution for network related end user requests. The incumbent will work directly with all US federal courts and IT staff.

The National Support Desk (NSD) team currently provides help desk and system deployment services for multiple applications and systems. The Network Management Facility (NMF) Service Desk seeks a specialist with a strong background in network troubleshooting. The specialist will provide support to resolve technical, functional and operational end user issues. This is a shift position (8am-4pm, 4pm-12am, 12am-8am).

Duties and Responsibilities (to include but not be limited to the following):

  • Analyze, isolate, and resolve network problems. This includes but is not limited to technical, procedural, operational, and functional issues

  • Assist court network administrators troubleshooting routers and switches

  • Perform the initial evaluation, triage, and ticket handling

  • Provide in-depth technical notification to the customer and timely triage on a 24x7 basis for WAN, Voice, Security and Remote Access related incidents

  • Work directly with AT&T and Level 3 for all Circuit testing, NCR for all hardware support and engineering IOD/IED for all other site outages to ensure the customer related event is handled to resolution.

Qualifications and Experience:

Required –

  • A bachelor's degree and minimum of nine (9) years of experience are required (six (6) years of specialized experience relevant to the job description). Additional years of specialized experience can substitute the education requirement.

  • Enjoys a fast paced environment.

  • Excellent customer service skills.

  • Able to work and interact with others in a structured / team environment.

  • Accuracy and attention to detail, must have organizational skills.

  • Independent problem solver with troubleshooting, decision making and analytical skills.

  • Requires limited supervision

  • Self-motivated/self-starter

  • Time management skills

  • Flexibility and adaptability to handle competing work demands

  • Flexibility and adaptability to handle competing work demands.

  • Verbal and written communication skills

  • Demonstrated ability to communicate to nontechnical audience on technical issues

  • Demonstrated ability to communicate on a technical level to a technical audience

  • Ability to work flexible hours and be on-call.

  • Ability to do limited travel (0 – 4 times a year).

Preferred –

  • Demonstrated "real world" Cisco network environment support

  • Cisco certification(s) (CCNA/CCNP) preferred

  • Troubleshooting / analytical / decision making skills

  • WAN/Voice/Security/Remote Access Troubleshooting

Security:

  • All candidates will be subject to a pre-employment background investigation and drug screening per HII requirements

Huntington Ingalls Industries is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.

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