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Huntington Ingalls Industries Service Management Analyst - 19100 in San Antonio, Texas

Service Management Analyst - 19100

Position Location San Antonio, TX

Requisition # 19100

# of Openings 1

HII – Mission Driven Innovative Solutions Inc. (HII-MDIS) provides mission-critical engineering and technical service to Information Technology, Federal Civilian, and National Security, Aerospace & Defense and International government and commercial customers at over 100 locations worldwide.

HII - MDIS is currently seeking a Service Management Analyst to work out of their San Antonio, TX office.

Duties and Responsibilities (toinclude but not be limited to the following):

  • Review, assess and process customer requests.

  • Support Service Level Management in ongoing effort to maintain and update SLAs, including the annual renewal process.

  • Serve as a liaison to courts and program offices to represent SMGT in weekly Network Operations Center (NOC) meetings involving court personnel tours of AO facilities and functions.

  • Interface with other CHNO branches with a high level of interpersonal ability-technical and process.

  • Work with OTIS development team with issues in current release and proposed enhancements through JIRA.

Qualifications and Experience:

  • Bachelor's and a minimum of eight (9) years’ of IT experience

Required –

  • Demonstrated customer relations. Ability to effectively communicate service options, technical configurations, functionality, limitations, and process flow. Ability to resolve conflicts and problems. Ability to partner with CHNO stakeholders and court customers to develop strong relationships.

  • Demonstrated experience working with and developing work processes.

  • Demonstrated experience preparing, monitoring, and assigning work tickets.

  • Demonstrated ability to use HeatSM or BMC Remedy. Knowledge of and ability to unerstand and develop automated workflows.

  • Proficient in Microsoft Office (Word, Excel, Outlook, Skype).

  • Ability to think strategically in support of automation, focusing on aligning IT services with the needs of business.

  • Must be able to work with end users and be able to distill working requirements from subject matter experts.

Preferred –

  • Experience working in a SharePoint environment

  • Linux and Windows System Administration skills

Security:

  • All candidates will be subject to a pre-employment background investigation and drug screening per HII requirements.

Huntington Ingalls Industries is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.

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