HII - Mission Driven Innovative Solutions Inc. National Support Desk (Financial Management) - 18055 in San Antonio, Texas
National Support Desk (Financial Management) - 18055
Position Location San Antonio, TX
Requisition # 18055
# of Openings 1
HII-Mission Driven Innovative Solutions, Inc. (HII-MDIS)provides mission-critical engineering and technical service to Information Technology, Federal Civilian, and National Security, Aerospace & Defense and International government and commercial customers at over 100 locations worldwide.
HII-MDIS is currently seeking National Support Desk Analysts to work out of their San Antonio, TX location supporting the Administrative Office of the US Courts.
The following statements of duties and responsibilities are intended to describe the general nature and level of work being performed by individuals assigned to this position. These statements are not intended to be an exhaustive list of all duties and responsibilities required of all personnel within this position. Actual duties and responsibilities may vary depending upon assignments and other factors.
Duties and Responsibilities (to include but not be limited to the following):
Analyze, isolate, and resolve federal courts’ systems problems. This includes but is not limited to technical, procedural, operational, and functional issues
Assist court staff with applications utilized within the court unit
Maintain an online log of support requests and related resolution activity of help desk requests received from court staff
Test new releases of applications with related operating systems, and database software prior to distribution to court offices.
Qualifications and Experience :
Bachelor’s degree and a minimum of six (6) years’ of IT experience
Prior Customer Service/call center experience
Time management, muti-tasking skills
Help Desk experience
Executing MySQL scripts
Report Writing experience (i.e. MySQL, Crystal, Business Objects)
Troubleshooting / analytical / decision making skills
- Must be able to work in a fast paced environment
- All candidates will be subject to a pre-employment background investigation and drug screening per HII requirements.
Huntington Ingalls Industries is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.