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Huntington Ingalls Industries National Support Desk Analyst - CM/ECF - 19574 in San Antonio, Texas

National Support Desk Analyst - CM/ECF - 19574

Position Location San Antonio, TX

Requisition # 19574

# of Openings 1

HII-Mission Driven Innovative Solutions, Inc. (HII-MDIS)provides mission-critical engineering and technical service to Information Technology, Federal Civilian, and National Security, Aerospace & Defense and International government and commercial customers at over 100 locations worldwide.

HII-MDIS is currently seeking National Support Desk Analysts to work out of their San Antonio, TX location supporting the Administrative Office of the US Courts.

The following statements of duties and responsibilities are intended to describe the general nature and level of work being performed by individuals assigned to this position. These statements are not intended to be an exhaustive list of all duties and responsibilities required of all personnel within this position. Actual duties and responsibilities may vary depending upon assignments and other factors.

Duties and Responsibilities (to include but not be limited to the following):

  • Analyze, isolate, and resolve federal courts’ systems problems. This includes but is not limited to technical, procedural, operational, and functional issues

  • Assist court staff with applications utilized within the court unit

  • Maintain an online log of support requests and related resolution activity of help desk requests received from court staff

  • Other projects as assigned by the supervisor

Qualifications and Experience :

Required –

  • Bachelor’s degree and a minimum of six (6) years’ of IT experience

  • Background should include:

  • Experience supporting Windows or Linux workstations/applications

  • Prior help desk experience with excellent customer service skills

  • Project management skills

  • Utilizing SQL queries for database support/troubleshooting

  • Problem solver with troubleshooting, decision making and analytical skills

  • Able to work and interact with others in a structured / team environment

  • Flexibility and adaptability to handle competing work demands

  • Excellent verbal and written communication skills

  • Demonstrated ability to communicate to nontechnical audiences on technical issues

  • Demonstrated ability to communicate on a technical level to technical audiences

  • Ability to work flexible hours and be on-call

  • Ability to do limited travel (0-4 times a year)

Preferred –

  • Hardware support skills

  • Report Writing (SQL Server, Crystal, Business Objects)

  • Networking/VPN Support

  • Application-specific experience (CM/ECF, Case Management System)

Security :

  • All candidates will be subject to a pre-employment background investigation and drug screening per HII requirements.

Huntington Ingalls Industries is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.

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