Huntington Ingalls Industries Technical Support Specialist - 18963 in Fairfax, Virginia
Technical Support Specialist - 18963
Position Location Fairfax, VA
Requisition # 18963
# of Openings 1
HII-Mission Driven Innovative Solutions Inc. (HII-MDIS) provides mission-critical engineering and technical service to Information Technology, Federal Civilian, and National Security, Aerospace & Defense and International government and commercial customers at over 100 locations worldwide.
HII-MDIS is currently seeking a Technical Support Specialist to work out of their Merrifield, VA office.
Duties & Responsibilities (to include but not be limited to the following):
Use support desk incident tracking systems
Create and manage incident (issue) tickets, provide caller with ticket number and estimated resolution time
Verify that software/equipment is properly configured and network connectivity is operational and correct connected to the network
Follow helpdesk scripts to analyze and resolve system hardware and software issues, troubleshoot network and communication problems, and transfer or escalate issues
Escalate issues as needed to next Tier support
Conduct follow-up to ensure issue is resolved and ticket is closed
Use ordering system to order and track replacement parts
Learn to re-configure CPU/laptop based scanning systems and web-based configuration systems
Qualifications & Experience:
Minimum of one year experience working a technical support
Willing to work any day of the week. Current hours of operation are M-F 0600-1900; Saturday 0600-1400; Sundays/Holidays 0500-1200 EST.
Experience working cooperatively with technical support groups when troubleshooting network issues via bridge calls, email, and instant messenger and other communication tools.
Shall have knowledge, skills, and abilities in some or all of the below:
Computer operations background
Computer networking knowledge
Verify network timings
Verify proper sequential operation
Verify data transmission & data return formats
Must have good oral and written communication skills to support communication and incident ticket documentation of all interactions with callers or users, including but not limited to: phone, email, in-person, and other communication formats.
Active public trust clearance
Experience using Service Now incident ticket system
Familiarity with USPS mail processing systems (operations, equipment and/or software)
Familiarity with the suite of Intelligent Mail Barcodes
Familiarity with USPS PASS or DSS software/hardware
Must be able to obtain and maintain a USPS Sensitive Clearance
Must be a U.S. Citizen or have a Green Card and have been living in the U.S. for at least the last five years
Must not have traveled outside of the United States for more than 180 days in the last five years
All candidates will be subject to a pre-employment background investigation and drug screening per HII requirements
Huntington Ingalls Industries is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.